Build a Dialogflow CX Google Chat app that understands and responds with natural language

This announcement was part of Google Cloud Next ‘24. Visit the Workspace Blog to learn more about the next wave of innovations in Workspace, including enhancements to Gemini for Google Workspace.


What’s changing

Earlier this year, we introduced the integration between Google Chat and Dialogflow CX through the Google Workspace Developer Preview Program

Dialogflow helps developers build and host Chat bots that understand natural language with minimal coding effort. The enhanced Dialogflow CX version, now generally available, provides a new way of designing virtual agents by taking a state machine approach to agent design. Now, developers have clear and explicit control over a conversation, enjoy a better end-user experience, and gain access to an improved development workflow. 
The Dialogflow CX integration with Google Chat allows developers to easily create Google Chat apps that are useful in all kinds of interactions, especially those that require natural human speech. For example, consider a Chat app that helps people rent cars. A user might write, “I’d like to rent a car”. The Chat app might respond with a question like “Where would you like to pick up the vehicle?” which starts a human-like conversation with the user in which the Chat app both understands and responds with human speech while booking the car rental. 

Who’s impacted 

Developers 

Why it’s important 

Dialogflow CX enables developers to create Chat apps with virtual agents that are more conversational and capable of performing specific tasks. 

Getting started 

Admins: There is no admin control for this feature. Developers: Visit the Help Center to learn how to build a Dialogflow CX Google Chat app that understands and responds with natural language.

Rollout pace 

Rapid Release and Scheduled Release domains: Gradual rollout (up to 15 days for feature visibility) starting on April 16, 2024 

Availability 

Available to all Google Workspace customers 

Resources