por | Abr 18, 2024 | Noticias
What’s changing
Launching in beta, we’re introducing an integration between Google Voice and Salesforce that makes it easier to track details of calls made in Voice. When enabled:
Salesforce contacts will be displayed in Google Voice. Google Voice calls will now be logged to any matching Salesforce contact.
Salesforce contacts are denoted with the Salesforce logo.
Who’s impacted
Admins and end users
Why you’d use it
This integration helps improve visibility across the various stakeholders that rely on Salesforce as a key tool in their workflow. When enabled, Google Voice calls will be automatically logged in Salesforce, ensuring that there is a record of that interaction for all to see. Additionally, you can jump from Google Voice to the Salesforce call log to add notes and more context. This helps eliminate the need for users to switch between multiple applications and manual record keeping, and make it easier for other team members to see the latest activity in Salesforce.
Getting started
Admins: Eligible Google Workspace admins can
request access to the beta using this sign-up form.This feature will be OFF by default and can be enabled at the Organizational Unit (OU) level. Visit the Help Center to learn more about
integrating CRM with Salesforce.
To turn on the Google Voice and Salesforce integration, navigate to Apps > Google Workspace > Google Voice > Policies > Salesforce integration
You’ll then be directed to the Google Voice and Salesforce connection page to complete the set-up.
End users: You’ll see banners in Google Voice on web and mobile when this integration is enabled by your admin.
Banners inside the Voice app will indicate when Salesforce has been integrated.
After you make a Voice Call to a Salesforce contact from either our web or mobile app, you will be notified that the call is logged to Salesforce in the call log.
You’ll see when a call has been logged to Salesforce — you can click on this notification to open Salesforce.
Logged calls within the Salesforce UI.
Rollout pace
We will be accepting beta applications for this feature over the next several weeks. You can expect to hear back on the status of your beta application in about 2-3 business days.
Availability
Available to Google Workspace customers with Voice Standard or Premier and Salesforce Enterprise, Unlimited, or Lightning versions
Resources
por | Abr 19, 2024 | Noticias
1 New update
Unless otherwise indicated, the features below are available to all Google Workspace customers, and are fully launched or in the process of rolling out. Rollouts should take no more than 15 business days to complete if launching to both Rapid and Scheduled Release at the same time. If not, each stage of rollout should take no more than 15 business days to complete.
Enhancing search within the Google Drive app on Android devices
Last month, we introduced numerous improvements to the Google Drive search experience on iOS devices. Today, we’re excited to announce that these enhancements will be available on Android devices as well. | This feature is available for
Rapid Release domains and is rolling out now to
Scheduled Release domains. | Available to Google Workspace customers, Google Workspace Individual subscribers, and users with personal Google accounts. | Learn more about
finding files in Google Drive.
Previous announcements
The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.
Build a Dialogflow CX Google Chat app that understands and responds with natural language
The enhanced Dialogflow CX, now generally available, provides a new way of designing virtual agents by taking a state machine approach to agent design. Now, developers have clear and explicit control over a conversation, enjoy a better end-user experience, and gain access to an improved development workflow. | Learn more about
Dialogflow CX Google Chat apps.
Dark mode now available in Google Drive web
We’ve introduced a highly requested feature: Dark mode in Drive on web. This new setting aims to provide you with a more comfortable, customizable viewing experience for Drive. | Learn more about
dark mode.Launch the FigJam whiteboard app directly from Google Meet Series One Board 65 and Desk 27 devices
You can now launch FigJam both in and out of an active Meet call from the Series One Board 65 and Desk 27 devices. | Learn more about the
FigJam whiteboard app.Use annotations to enhance your presentations in Google Meet
We’ve introduced annotation tools in Google Meet. Presenters and their appointed co-annotators can use these tools to highlight content or make other notations over presented content. Annotations will be on by default when you begin presenting — you can open the annotations menu to access various tools such as a pen, disappearing ink, sticker, text box, and more. | Learn more about
annotations. Promote space members to space managers using the Google Chat API
Available in beta: automatically log Google Voice calls made to Salesforce contacts
Google Chat apps can now subscribe to event notifications
Google Workspace developers registered in our Developer Preview Program have been able to build Chat apps that can subscribe to Chat events using the Google Workspace Events API. We’re pleased to announce that as of today, this functionality is now available to all Workspace developers. | Learn more about
Chat apps subscribing to event notifications. Now generally available: Chat interoperability between Google Chat and other messaging platforms
At Google Cloud Next 2023, we announced interoperability between Google Chat, Microsoft Teams and Slack— powered by Mio and previously available to Workspace customers through a Beta program. We’re pleased to announce that as of today, this solution is generally available for Google Workspace customers. | Learn more about the
interoperability of Google Chat.
Rapid Release Domains:
Scheduled Release Domains:
Rapid and Scheduled Release Domains:
For a recap of announcements in the past six months, check out What’s new in Google Workspace (recent releases).
por | Abr 18, 2024 | Noticias
What’s changing
We’re excited to introduce annotation tools in Google Meet. Presenters and their appointed co-annotators can use these tools to highlight content or make other notations over presented content.
Annotations will be on by default when you begin presenting — you can open the annotations menu to access various tools such as a pen, disappearing ink, sticker, text box, and more.
To assign a co-annotator, from the people panel or by hovering over a user’s video tile, select more options (three-dot icon) > add as co-annotator. For more information about who can co-annotators, see the “Additional details” section below.
Annotating and co-annotating are available for select Google Workspace editions (see availability section below). Anyone can view annotated content during a meeting.
Selecting various annotation tools
Using the pen tool to highlight a specific section of presented content
Who’s impacted
End users
Why you’d use it
Annotation tools can help you better showcase content and engage with your audience while presenting content in Google Meet. They can be useful in a variety of situations, including:
Guiding large groups of users through content, such as a new software trainingCapturing information in real time, like jotting down brainstorming ideasBuilding on concepts in the classroom, like creating a sentence structure or highlighting key information to help students think through a problemDemonstrating steps to solve a math equation
Additional details
At the time of launch, please note that:
Android users can use annotations when they present their screen and select the Entire Screen option. Android co-annotation will follow in a future release.iOS users cannot use annotations when presenting. They can use annotations if they are appointed a co-annotator by a web user.
We’ll provide more information here on the Workspace Updates blog as functionality for mobile devices expands.
Meet hardware availability
Annotations will be available on Series Desk 27 and Board 65 devices during a future release. When support is added, you’ll be able to add these boards as a co-annotator.
Getting started
Admins: There is no admin control for this feature.End users: This feature will be available when you initiate a presentation in Google Meet. Visit the Help Center to learn more about
using annotations in Google Meet.
Rollout pace
Availability
Available for Google Workspace:
Business Starter, Standard, and PlusEnterprise Starter, Standard, and PlusFrontline Starter and StandardEssentials, Enterprise Essentials, and Enterprise Essentials PlusEducation Standard, Plus, the Teaching & Learning UpgradeWorkspace Individual subscribers
Resources
por | Abr 5, 2024 | Noticias
1 New update
Unless otherwise indicated, the features below are available to all Google Workspace customers, and are fully launched or in the process of rolling out. Rollouts should take no more than 15 business days to complete if launching to both Rapid and Scheduled Release at the same time. If not, each stage of rollout should take no more than 15 business days to complete.
Simplified troubleshooting of user issues in the Admin console
When viewing a user’s detail page in the Admin console, you’ll notice new “Investigate”, “Security”, and “Groups” tabs. Within these tabs, you can find all user-related information from security alerts to audit logs, group memberships, and security policies applied to the user. You can click out to the relevant sections of the Admin console where you can find more information on the event and take action if needed. Centralizing this information should reduce the time and effort required by admins to assess and take action on user issues. | This is available now to Business Starter, Business Standard, Business Plus, Enterprise Essentials, Enterprise Essentials Plus, Enterprise Standard, Enterprise Plus, Education Fundamentals, Education Standard, Education Plus, the Teaching and Learning Upgrade and Frontline customers. | Learn more about
investigating user problems with log events.
Previous announcements
The announcements below were published on the Workspace Updates blog earlier this week. Please refer to the original blog posts for complete details.
Assign the audit and investigation privilege on a per-application basis
When delegating admin privileges for the Audit and Investigation Tool, you can now restrict access levels to audit data on a per application basis (eg: Admin, Drive logs etc.). This change ensures that access isn’t too broadly provisioned and delegated admins only have access to the apps relevant to their scope. | Learn more about
assigning privileges.
por | Abr 16, 2024 | Noticias
What’s changing
Since September 2023, Workspace users have enjoyed the convenience of launching FigJam,
Figma’s free online whiteboard, directly in Google Meet. We’re excited to announce that you can now launch FigJam both in and out of an active Meet call from the Series One
Board 65 and
Desk 27 devices.
Who’s impacted
Admins and end users
Why you’d use it
Prior to this update, these rich collaborative tools were only available within a Meet call — now you can launch them from Board 65 and Desk 27 devices outside of a call for on-demand collaboration and problem solving. Existing Jamboard customers can find more resources related to the
FigJam and Google Meet integration here.
Additional details
Migrating your Jamboard files to Figma
Figma’s integration allows users to easily migrate their existing Jamboards to FigJam files through the
FigJam importer.
Device support for additional apps
por | Abr 4, 2024 | Noticias
What’s changing
When delegating admin privileges for the Audit and Investigation Tool, you can now restrict access levels to audit data on a per application basis (eg: Admin, Drive logs etc.). This change ensures that access isn’t too broadly provisioned and delegated admins only have access to the apps relevant to their scope.
Assigning access levels for audit data on a per application basis
Getting started
Rollout pace
Availability
Available to all Google Workspace customers
Resources
por | Abr 9, 2024 | Noticias
This announcement was part of Google Cloud Next ‘24. Visit the Workspace Blog to learn more about the next wave of innovations in Workspace, including enhancements to Gemini for Google Workspace.
What’s changing
To protect our customers from malicious actors taking sensitive admin actions, we’re launching multi-party approvals where one admin must approve certain sensitive actions initiated by another. Multi-party approvals will be required for the following settings:
2-Step verificationAccount recoveryAdvanced Protection Google session controlLogin Challenges
Passwordless (beta)
This feature is available for eligible Workspace customers with multiple super admin accounts — see the “Getting started” section below for more information.
Who’s impacted
Admins
Why it’s important
Multi-party approvals adds an extra layer of security for sensitive actions taken in the Admin console by ensuring no sensitive action happens in a silo and, most importantly, helps prevent unauthorized or accidental changes from being made. This added layer of approval helps ensure actions are being taken appropriately and not too broadly or too often. Additionally, this is more convenient for admins because the action is executed automatically after approval and the requester doesn’t need to take additional action. Multi-party approvals makes super admins aware of what changes are being attempted and gives them the opportunity to accept or reject these sensitive actions.
Outlined below is an example of the feature in action, in this case there is an attempt to make a change to 2-step verification policies:
When 2-step verification changes are attempted, admins will be required to submit the change to a super admin for approval.
Super admins can review and take action on these requests in the Admin console by navigating to Security > Multi-party approval. Super admins will also receive email alerts when a 2-step verification change is requested or any other protected action is attempted.
Admins can open a specific approval request to view more information including who is impacted by the change, what the configuration was before the change and what it will be after the change.
Getting started
Admins: This feature is available for eligible Workspace customers with two or more super admin accounts. Multi-party approvals are OFF by default and can be turned on in the Admin console by going to Security > Multi-party approval settings. Visit the Help Center to learn more about
multi-party approvals for sensitive actions.
Rollout pace
Availability
Available to Google Workspace Enterprise Standard, Enterprise Plus, Education Standard, Education Plus, and Cloud Identity Premium customers
por | Abr 9, 2024 | Noticias
This announcement was part of Google Cloud Next ‘24. Visit the Workspace Blog to learn more about the next wave of innovations in Workspace, including enhancements to Gemini for Google Workspace.
What’s changing
We’re introducing a new setting in the Admin console which will give Gemini customers the ability to test Gemini for Google Workspace alpha features before they become generally available. Specifically, admins will be able to turn on alpha features for all Gemini provisioned Workspace users or for a subset of Gemini users in a particular Organizational Unit (OU) or Group.
To configure Gemini access features, go to Account settings > Gemini for Google Workspace
Who’s impacted
Admins and end users
Why it matters
As our Gemini for Workspace offerings continue to evolve, you may consider allowing your users to test Gemini features in alpha. This will give your users a head start on leveraging our latest AI features and provide Google with helpful feedback to improve Gemini features before they’re generally available. Alpha features get the same robust
data protection standards that come with all Google Workspace services.
Please consider the following before configuring alpha access for your users:
Your users will receive all Gemini for Workspace alpha features — it is not possible to enable a subset of features or opt-out of specific features. Features will appear in alpha as soon as they are available — there is no advanced notice of these features appearing for Gemini for Workspace alpha provisioned users.As these features are not yet generally available, we will not offer full support for these features. Alpha features get the same
robust data protection standards that come with all Google Workspace services.You can also help us improve Gemini for Workspace by
allowing users at your organization to provide feedback via research studies and surveys.
Additionally, we strongly recommend that you and your users
sign up for the Google Workspace alpha community page. Subscribing to this page will help users stay on top of the latest Gemini for Workspace alpha features. You can also ask questions about the features on this page.
Rollout pace
Availability
por | Abr 9, 2024 | Noticias
This announcement was part of Google Cloud Next ‘24. Visit the Workspace Blog to learn more about the next wave of innovations in Workspace, including enhancements to Gemini for Google Workspace.
What’s changing
At launch, the AI Security add-on will give customers access to the AI Classification capability in Google Drive. AI Classification allows IT teams to automatically and continuously identify, classify, and label sensitive files across the organization. This capability is powered with privacy-preserving AI models that can be uniquely trained for the specific needs of your organization. Classified files can then be protected with existing data loss prevention (DLP) controls.
Who’s impacted
Admins
Why it matters
Drive Labels enable Workspace Administrators to up-level their security posture by closely monitoring activity on labeled files, and using labels as a vehicle for
data loss prevention and
lifecycle management policies. The challenge with label-based policies is that they are only effective on files that are correctly identified and labeled. Further, labeling files placed a considerable manual burden on Admins.
This is where AI Classification can help. By training models on customer-identified examples of content that match their data classification definitions, AI Classification can evaluate files where text can be extracted to see if it should be labeled. This enables organizations to achieve label coverage at a scale and accuracy that is very difficult to accomplish through traditional means and manual Admin intervention. Once labeled, the organization’s data can be protected by fine-grained security policies.
Availability
The AI Security add-on is available for the following Google Workspace Editions:
Business Standard and PlusEnterprise Standard and PlusEnterprise Essentials and Essentials PlusFrontline Starter and StandardGoogle Workspace for Nonprofits
Resources
por | Abr 9, 2024 | Noticias
This announcement was part of Google Cloud Next ‘24. Visit the Workspace Blog to learn more about the next wave of innovations in Workspace, including enhancements to Gemini for Google Workspace.
What’s changing
As we continue to expand our Gemini for Google Workspace offerings, we’re excited to introduce the AI Meetings and Messaging add-on, which will help you have richer meetings and foster more meaningful collaboration.
At launch, the AI Meetings and Messaging add-on will give customers access to Google Meet features such as studio look, studio lighting, studio sound, and take notes for me (c
oming soon in Alpha) allowing customers to have more effective and efficient meetings. In the future, AI Meetings and Messaging will also provide access to Gemini features in Google Chat features such as on-demand conversation summaries and automatic translation of messages.
Who’s impacted
Admins
Why it’s important
The AI Meetings and Messaging add-on, along with the new
AI Security add-on also announced at Google Cloud Next ‘24, give our customers more ways to work with AI that best suits the needs of their organization. The AI Meetings and Messaging add-on can help enhance collaboration across Meet and Chat with a variety of features such as:
Generative backgrounds in Google MeetStudio look, studio sound, and studio lighting in Google MeetReal time translated captions in Google MeetTake notes for me in Google Meet (
coming soon in alpha) And upcoming features like:Translate for me in Google Meet and Chat for automatic language detection and translation Adaptive audio in Google Meet for synchronized audio and no feedback when multiple users join a meeting from a room using only their laptopsScreenshare watermark in Google Meet to help discourage the copying and unauthorized distribution of shared contentOn-demand conversation summaries in the home view of Google Chat to get you caught up quickly
Visit our Help Center for a
complete list of features available for the AI Meetings and Messaging add-on. Keep an eye on the Workspace Updates blog for new feature launches in the future.
Additional details
Some announced Meet and Chat features for this add-on will be available later this year. More details on timing will be shared in the coming months here on the Workspace Updates blog. This
announcement on the Workspace Updates blog has more information about how to enable alpha testing for your end users.
